Common issues
This page collects frequent "why isn't it working?" questions and points you to fixes. Start with the category that matches your situation.
For store event delivery issues start with connection status and sync health. (illustrative screenshot — in progress)
Calls and connections
- Call did not happen — outside hours, number on the DNC list, missing number, exhausted retries, or no credits. → Why didn't the call happen?
- Bot not calling at all — usually store readiness blocker or empty calling window. → Store readiness · Hours and days
Store and orders
- Store won't connect — connector issue or unmet readiness conditions. → Store and connectors · Readiness
- Orders missing in panel — sync, source filters, or import delay. → Orders — overview · Settings
Billing
- No credits / calling stopped — balance hit zero; calls paused until top-up. → Credits: usage and top-ups
- Failed payment or invoice without VAT — payment method and invoice details. → Plans, subscriptions, invoices
Integrations
- Webhook not delivered — endpoint down, server error, HTTPS required, or private address blocked. → Webhook not delivered
Did not find an answer? When contacting support include order number or event ID and approximate time — that speeds diagnosis.